RAYANE BACHA | MY ACCOUNT

Terms And Conditions

Thank you for visiting our website. Please read carefully the following terms and conditions for the use of (i) the Rayane Bacha website accessed via the URL www.rayanebacha.com as well as web pages accessible through the Rayane Bacha website, including pages on third party networking services (the “Site”). The use of the Site constitutes your agreement to be bound by and to act in accordance with these legally binding terms and conditions (the “Terms”). Rayane Bacha S.A.L. reserves the right to modify the Terms at anytime. Any such modifications will be posted on the Site and you agree to be bound by such changes.

1-Identification

The Site is published by Rayane Bacha S.A.L a company established in 2015 and registered in the commercial register of Baabda (Lebanon) under number 2042979 (“Rayane Bacha”). Its office is located at: Gouraud Street, Saad Building Gemmayzeh, Beirut, Lebanon Tel: +961 1 567123

2-Copyright/Trademark/ Intellectual property

The whole Site and all material on it, is protected by copyright. If caught with pirated information, you or your company may be prosecuted under the provisions of the applicable copyright law. Rayane Bacha owns all copyrights and other rights, title and interest for all material on the site. The name and mark Rayane Bacha, any logos and all other Rayane Bacha-related marks depicted in this Site, whether registered or unregistered, are trademarks or service marks of Rayane Bacha. Any modification or use of the material from the Site for any purpose not explicitly permitted by Rayane Bacha is a violation of Rayane Bacha 's copyright and other proprietary rights. No part of the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of Rayane Bacha.

3-Disclaimer/ Limitation on Liability

Use of and browsing in the Site are at your own risk. Rayane Bacha or any other person or entity affiliated to Rayane Bacha shall not be liable or responsible for any direct or indirect loss or damage caused by or arising from any user's use of the Site or reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time without prior or subsequent notice.

4-No Warranties

This Site and its content are provided on an 'as is' basis without warranties of any kind whether express or implied. Therefore, Rayane Bacha makes no warranties of any kind, warranties from malicious programs such as viruses, worms or Trojan horses. Rayane Bacha does not represent or warrant that the Site is free from defects or that any defect will be remedied. Every user agrees that his/her use of the Site is at his/her sole risk, that he/she assumes full responsibility for any loss of use, loss of data he/she might encounter or be subjected to. The user is also responsible for the costs associated with all necessary servicing or repairs of any equipment and/or software that he/she uses in connection with this Site. Rayane Bacha or any person or entity affiliated to Rayane Bacha shall not be responsible or liable for any damages of any kind whatsoever arising out of or related to the use of this Site.

5-Products

The Rayane Bacha products presented in this Site are representative of the Rayane Bacha collections. Not all Rayane Bacha products are shown on this Site. Not all Rayane Bacha products depicted on this Site are available in the showroom. The style, designs and colors of the products shown in this Site may be changed without notice. For any question a user might have concerning the use of the Site and its content, and for any request to be made to Rayane Bacha, please send an electronic mail to the following address: info@rayanebacha.com

6-Basis of Sale

No order submitted by the purchaser shall be deemed to be accepted by Rayane Bacha unless and until confirmed in writing by Rayane Bacha. In certain instances, Rayane Bacha reserves the right to partially confirm the order. No order which has been confirmed by Rayane Bacha may be cancelled by the purchaser except with the agreement in writing of Rayane Bacha and on terms that the purchaser shall indemnify Rayane Bacha against all losses, costs, damages, charges and expenses incurred by Rayane Bacha as a result of such cancellation. The amount of such indemnity shall not be less than 20% of the whole value of the products referred to in the cancellation excluding any potential discounts that may have been agreed to by Rayane Bacha.

7-Terms of Payment and Delivery

100% of the total price of the products shall be paid by the purchaser immediately upon confirmation of the order by Rayane Bacha. Payment of the price shall be made by credit/debit card or using other methods set forth in the related section of the website. Any dates quoted for delivery are approximate and Rayane Bacha shall not be liable for any delay in delivery. Shipping and delivery costs are free of charge and covered by us; however we do not cover any import taxes (if any) added or imposed by the client's government once the shipment enters to the client's country.

8-Changes in Products and Pricing

We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for the products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, errors in advertisements, and other circumstances. We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the cancelled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy.

9-Links

Rayane Bacha is not responsible for third party websites that link to or from the Site. Rayane Bacha does not endorse any such sites or the goods or services offered on such sites. Rayane Bacha disclaims all responsibility for the accuracy of any of the information provided on such linked sites. Rayane Bacha shall not be held liable or responsible for the content of any sites that link to or from the Site.

10-Applicable Law and Jurisdiction

Any dispute over the content or use of the Site shall be governed by the substantive laws of the Republic of Lebanon, and the courts of Beirut shall be competent to settle any such dispute. By using the Site, you signify your understanding and agreement to comply with the terms and conditions of use above-stated.

11-Promotions

Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.
Get 10% off your first web order when you log in or create a Rayane Bacha account. This offer cannot be used in conjunction with any other offer or promotion. Enter ‘new2rb’ at checkout, one-use per person.
Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you.
Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. These are non-transferrable, and are to be used only by the intended recipient.
A user specific generated promocode is one year subject to renewal based on the user qualifications at managements' discretion.

We at Rayane Bacha created this privacy policy (the “Privacy Policy”) because we care about your privacy and we understand that you want control over how the information you provide to us is used, stored and shared. This Privacy Policy describes how we gather information from you when you visit our website located at www.rayanebacha.com as well as web pages accessible through the Rayane Bacha website, including pages on third party networking services (the “Site”), how your information is used and stored and how we may use and share that information. By visiting our Site, you are accepting the practices described in this Privacy Policy and the accompanying terms and conditions. In this Privacy Policy, the words “we,” “us” and “our” refer to Rayane Bacha S.A.L.

The Information We Collect

Personal Data

Personal data is information that identifies you or can be used to identify or contact you (the “Personal Data”). Such Personal Data may include your name, address, email address, telephone number, and birth date. When registering to sign into our Site, you will be required to provide us with Personal Data. From time to time, we may use your Personal Data to send important notices, such as, changes to our terms, conditions, and policies or for the purposes of invitations to events, newsletters, notifications of sales and promotional initiatives, the transmission of advertising material and any other promotional or sales initiative. We may also use Personal Data for internal purposes such as auditing, data analysis, market research and other marketing studies (conducted directly or through specialized companies).

Billing Information

If you wish to purchase a product through the Site, you will be required to provide certain information in addition to the Personal Data noted above. Such information may include a credit card number, PayPal account number, and similar information (the “Billing Information”).

Other Information and Cookies

In addition to the Personal Data and Billing Information noted above that you voluntarily provide to us, we may collect additional information (the “Other Information”). Such Other Information may include information that we automatically collect when you visit the Site, such as your IP address, Internet service provider, browser type and language, referring and exit pages and URLs, date and time of your visit, amount of time spent on particular pages, what sections of the Site you visit, number of links you click while in the Site, and similar information concerning your use of the Site. These technologies help us better understand user behaviour. We treat this information as non-personal information. The Other Information also include and additional information that you voluntarily provide to us regarding your use and interest in our programs, offers, products, and services.

Disclosure to Third Parties

It may be necessary – by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence – for Rayane Bacha to disclose your personal information. We may also disclose information about you if we believe disclosure is necessary or appropriate to prevent physical harm, financial loss or injury to, or interference with, our rights or property of the rights or property of our users or others, or in connection with an investigation of suspected or actual illegal activity. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party. We may appoint third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of this functions or services.

Security

We have reasonable security measures in place intended to protect against the loss, misuse or alteration of Personal Data, Billing Information, and Other Information that we have collected from you at the Site. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised, or that your Personal Data will remain secure under all circumstances. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions about security on our Site, you can contact us at info@rayanebacha.com

Changes to Our Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this policy. We may change this Privacy Policy from time to time and will post any changes on our Site as soon as they go into effect. By accessing the Site after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of information is governed by the Privacy Policy in effect at the time we use the information. Please refer back to this Privacy Policy on a regular basis. We encourage you to periodically review this page for the latest information on our privacy practices.

Applicable Law and Jurisdiction

Any dispute over the content or use of this Privacy Policy shall be governed by the substantive laws of the Republic of Lebanon, and the Beirut courts shall be competent to settle any such dispute.

How to Contact Us

If you wish to contact us about this Privacy Policy, you may reach us by email at info@rayanebacha.com or by telephone at +961 1 567123.

TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. NB: customs are not included in the shipping fee.

ORDER DATE	ORDER NUMBER	STATUS	TOTAL AMOUNT
NO ORDERS

RETURN ITEMS

MY ACCOUNT

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Once you have received your purchase, you can try them on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. We will collect the package from your home or an alternative address for free if you are located in Lebanon. For other countries, the customer will handle the shipping or other transportation fees, taxes, duties and other charges which may be applicable to the return.

We do not return refunds in cash, only in store credit to your account. We shall have no liability whatsoever towards you other than provide in store credit to your account. Please keep in mind that customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

Please keep in mind that we cannot guarantee that your monitor's display of a color will be completely accurate, they vary depending on the screen and pixels.

Our customer care team is at your disposal, you can reach us by emailing info@rayanebacha.com if you have any further questions or queries.

Please make sure your products are returned new, unused and in the same condition as received. The tag identifying the product must still be attached to the product and the product must be returned in its original packaging, along with any accessories or instruction manuals. If one of the aforementioned conditions is missing, we shall have no obligation to provide in store credit to your account.

This list only includes orders placed that are within the return period. Select the items you want to return then click on the return button.

	PRODUCT NUMBER	ITEM NAME	ORDER DATE	DELIVERY DATE	ORDER NUMBER	AMOUNT (USD)	STATUS
YOU HAVE NO ITEMS WITHIN THE RETURN PERIOD

Consult Returns in the FAQs section for more information

FAQs

MY ACCOUNT

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Do I need an account to place an order? How do I create one?

HOW TO MAKE A PURCHASE?

WHICH COUNTRIES DO WE SHIP TO?

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

CAN THE ORDER BE CHANGED OR CANCELLED ONCE PLACED?

HOW CAN I TRACK MY ORDER?

HOW DO I RETURN AN ITEM?

WHICH PAYMENT METHODS ARE ACCEPTED?