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Do I need an account to place an order? How do I create one?
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You need to create an account to place an order with us. To create an account, go to "Sign In" and click on "Sign Up" at the bottom of the window and fill in all the required fields.
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HOW TO MAKE A PURCHASE?
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Visit our shop section, browse from our collections, choose your preferred item(s), size and colour then click on add to bag. Go to the shopping bag at the top right of the page. Review your items then click on Proceed to payment and fill out the necessary information.
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WHICH COUNTRIES DO WE SHIP TO?
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We ship almost worldwide with our shipping partners Aramex.
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HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
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Our prices are exclusive of duties and taxes i.e you will have to pay the taxes and duties related to the country where the package will be delivered.
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CAN THE ORDER BE CHANGED OR CANCELLED ONCE PLACED?
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Unfortunately, the order cannot be changed or cancelled. Therefore, we advise you to carefully review your order before confirmation.
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HOW CAN I TRACK MY ORDER?
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You will receive an e-mail with your airway bill number once the package has been dispatched. For further assistance, contact us at info@rayanebacha.com .
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HOW DO I RETURN AN ITEM?
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To return an item based on the below points, contact our team on info@rayanebacha.com
-Incorrect product
-Incorrect product size or ordered size does not fit properly
-Product did not match the website’s description
-Delay of delivery, product did not get to customer on time
-Defect in the quantity, quality or condition of the products which originated prior to the delivery of the product to the customer.
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WHICH PAYMENT METHODS ARE ACCEPTED?
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We accept VISA, Mastercard and American Express. To place an order by phone, contact our team on +9613093738 or email us on info@rayanebacha.com .
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